Delivery
We offer a standard, fully insured & tracked delivery service using one of our chosen couriers. We handmake all products, so production & delivery can take up to 10 working days, please allow us this amount of time before contacting regarding late delivery. We will contact you if there is any delays to make you aware of.
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We will deliver to the postage address entered by you at the checkout and no other given addresses. If you need to change this, please request a cancellation of your order & re-place your order in due course.
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We always make efforts to package any product adequately to ensure no damage occurs in transit. Should any damange occur to your goods during transit please contact us to make arrangements to remedy the situation.
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Returns
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We are committed to providing our customers with the highest quality products. However, on rare occasions products may be found to be faulty or defective.
If your goods are faulty or you have items missing upon delivery please notify us ASAP and follow the returns procedure outlined below.
We also accept returns on unused items for up to 30 days (in accordance with the Consumer Rights Act 2015) for any reason, although it’s preferable that you let us know as soon as possible.
Please note that we will not be held responsible or provide refunds/exchanges on items affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods that have been used for purposes other than those for which they have been designed and damage by third parties.
Returns Procedure:
1) Please always contact us before returning an item- we will attempt to rectify any issue without the need for return.
2) Package up the return with adequate padding in order to prevent damage in transit, enclose a copy of your invoice & a explanatory note.
4) Using your chosen postal method, post the package back to us at the address provided upon contact with us.
*Please note*
We can only accept returns for items purchased through this website and not other brand outlets.
We will not cover any postage charges that are not authorised with us beforehand. We will only cover return postage in limited circumstances and only where economy postal services have been used as opposed to next day services.
We strongly advise using a tracked postal service or get a proof of postage certificate from the post office.
Royal Mail postal services are recommended for smaller items. For large items www.parcel2go.com often provides competitive quotes including collection services.
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We aim to repair and replace or refund the item(s) as soon as possible. We may need to contact you in order to complete this.